Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.

Odometer fraud exists everywhere, but cross-checking several data points makes it hard to fake: 1) Maintenance records: ask for service history with mileage entries. Gaps or resets are red flags. 2) Tire wear: a car showing 30,000 km should not have nearly bald tires. Compare tread depth against the claimed mileage. 3) Pedals, steering wheel, and seat bolsters: heavy wear on these with low odometer readings is a classic mismatch. 4) Diagnostic scan: request an OBD readout. Many control modules store mileage data internally — if the ECU shows 120,000 km while the dash shows 40,000, you have your answer. 5) Vehicle history report: in China, apps and platforms can pull insurance claim records and registration history, which often reveal the true mileage trail. Always request a live video showing the odometer with the engine running, and have the number written into your contract.

This is considered a force majeure risk. We will require the vehicle's state of charge (SOC) to be maintained in a safe dormant range of 30%-50% before loading, and we will insure you for all marine risks under CIF terms. If the battery suffers thermal runaway total loss due to abnormal cargo hold temperatures, the insurance company will compensate.