Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.

A proper inspection relies on equipment, not just eyes. The inspector should use a paint thickness gauge to measure 50-60 points across body panels; original paint is typically 80-150 microns. An OBD diagnostic scanner reads stored and pending fault codes across all control units, and for EVs it also reads battery state of health and charge cycle counts. The car must go on a lift for the underbody check: frame rails, suspension components, oil leaks and accident repair marks are only visible from below. A battery tester checks starting voltage and charging system health, and a tread depth gauge documents tire condition. Ask for the report to include raw readings and dated photos rather than a simple pass/fail summary - that is what makes it verifiable.

Under FOB or CIF terms, all risks before crossing the ship's rail are borne by the seller (us). For minor scratches, we will provide a price discount based on the damage assessment; for serious damage, we will immediately terminate the vehicle delivery, refund the full amount, or replace it with a vehicle of equivalent configuration.