Please take timestamped photos and videos at the first opportunity when picking up the car at the destination port (before leaving the port area). We will compare these with the final archived images taken at the Chinese port before shipping. If it is confirmed that we missed reporting it during the pre-shipment inspection, we will provide compensation for parts or labor costs based on the severity of the defect; if it is new physical damage incurred during shipping, the insurance claim process will need to be initiated.

Under international practices and our standard CIF/FOB terms, the THC at the port of origin (China) is borne by the seller; all THC and port miscellaneous charges incurred at the destination port during unloading are to be paid by the buyer (consignee) upon local customs clearance and pickup.

The technician will start the vehicle and turn on the air conditioning system, measuring the actual temperature at the vents at the lowest and highest settings with a thermometer; at the same time, they will connect a manifold pressure gauge to check if the refrigerant pressure in the high and low pressure lines is within the normal range, determining if there is a chronic refrigerant leak.