Please take timestamped photos and videos at the first opportunity when picking up the car at the destination port (before leaving the port area). We will compare these with the final archived images taken at the Chinese port before shipping. If it is confirmed that we missed reporting it during the pre-shipment inspection, we will provide compensation for parts or labor costs based on the severity of the defect; if it is new physical damage incurred during shipping, the insurance claim process will need to be initiated.

Usually yes, but with conditions. The seller must transfer the vehicle's account binding to you — without that, the app stays locked to the previous owner. Ask for a screen recording showing the unbinding and re-binding process. OTA updates and remote functions depend on the manufacturer keeping servers accessible from your region. Most major brands now support overseas accounts, but features like voice assistants or map data may be limited outside China. In-car navigation may default to Chinese maps, so plan to use Android Auto, CarPlay, or phone mirroring instead. Before purchase, confirm with the exporter in writing: which connected functions work in your country, and whether a regional account conversion is included in the price.

We cannot open each tire to inspect the inside. However, if a visual inspection reveals severe creases on the tire sidewall, it indicates that the run-flat tire has been driven for a long time at zero pressure, damaging its internal structure. We would recommend replacing it before shipping.