Please take timestamped photos and videos at the first opportunity when picking up the car at the destination port (before leaving the port area). We will compare these with the final archived images taken at the Chinese port before shipping. If it is confirmed that we missed reporting it during the pre-shipment inspection, we will provide compensation for parts or labor costs based on the severity of the defect; if it is new physical damage incurred during shipping, the insurance claim process will need to be initiated.

No hidden fees. The total amount on the FOB/CIF invoice is the final amount. We rely on professional supply chain operations to earn a reasonable margin and do not allow any sales personnel to privately request kickbacks or service fees from you.

Temperature differences during sea transport can easily trigger the tire pressure warning. After inflating the tires to the standard pressure (usually 2.5 Bar), most vehicles will automatically clear the warning after driving a few kilometers; some models require manually clicking "Tire Pressure Reset" in the "Vehicle Settings" on the central screen.