It depends on the situation. If the video inspection reveals significant mechanical faults or structural damage not disclosed in the inspection report, the deposit will be refunded 100% unconditionally; however, if the buyer defaults for subjective reasons (such as suddenly not liking the color or financial issues), the deposit will be retained as compensation for taking the vehicle off the market.

Under FOB terms, booking is a legal obligation of the buyer. If your freight forwarder fails to provide the shipping order (S/O) in time, resulting in vehicles exceeding the free storage period at our warehouse or port, the buyer will have to pay the high daily storage fees before shipment.

We mainly collaborate with professional organizations certified by China's national CMA (Certification of Inspection and Testing Institutions). If you need the highest level of international endorsement, we can arrange for independent inspection agencies like SGS or TÜV to conduct Pre-Shipment Inspections (PSI) before loading at the port.