Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.

Our system provides basic risk alerts based on the general regulations of the main exporting countries, but the final responsibility for confirming whether the vehicle meets the import country's regulations lies with the buyer. We will rigorously indicate the vehicle's production year, first registration date, and Chinese emission standards (such as National V, National VI) on the details page. We recommend that you submit this accurate data to the local vehicle management department or customs agent for verification before placing an order.

We must inform you objectively: Most Chinese car manufacturers' connected services (cloud servers) are restricted by data security regulations and overseas network limitations. Once the vehicle leaves China, the factory-installed SIM card will become inactive. This means that official OTA upgrades and factory mobile app remote controls (like pre-cooling the car or unlocking doors) typically cannot be used overseas. The vehicle will operate as a standalone version, but this will not affect basic driving and physical button functions.