Please take timestamped photos and videos at the first opportunity when picking up the car at the destination port (before leaving the port area). We will compare these with the final archived images taken at the Chinese port before shipping. If it is confirmed that we missed reporting it during the pre-shipment inspection, we will provide compensation for parts or labor costs based on the severity of the defect; if it is new physical damage incurred during shipping, the insurance claim process will need to be initiated.

We mainly collaborate with professional organizations certified by China's national CMA (Certification of Inspection and Testing Institutions). If you need the highest level of international endorsement, we can arrange for independent inspection agencies like SGS or TÜV to conduct Pre-Shipment Inspections (PSI) before loading at the port.

Completely different. The assessment of commercial vehicles focuses on: the extent of wear/deformation in the cargo area, whether the frame has been twisted due to overload, the fatigue of the leaf springs, and the emissions of the diesel engine. Minor exterior scratches carry very little weight in the assessment of commercial vehicles.