It depends on the situation. If the video inspection reveals significant mechanical faults or structural damage not disclosed in the inspection report, the deposit will be refunded 100% unconditionally; however, if the buyer defaults for subjective reasons (such as suddenly not liking the color or financial issues), the deposit will be retained as compensation for taking the vehicle off the market.

Many car owners do not have their first maintenance done at authorized dealerships, leading to gaps in early data. In such cases, we do not blindly trust the odometer; instead, we analyze the tire production dates and wear levels, as well as the depth of grooves on the brake disc edges, using the "gold standard" of physical wear to infer the intensity of early use.

If the delays are due to policy-related force majeure like customs system upgrades, or if our documentation errors lead to short shipments, all additional demurrage and storage fees incurred at ports within China will be borne by sellwellauto, and the buyer will not have to pay a cent.