Our legal delivery milestone is based on the "Estimated Time of Departure (ETD)". As long as the vehicle enters the port area and customs clearance is completed within the agreed timeframe, any delays in shipping schedules due to the shipping company's capacity adjustments will not be considered a breach on our part. The uncontrollability of maritime transport must be factored into your expectations.

Changes must be requested before the shipping cut-off date (SI Cut-off Date) prior to the vessel's departure. Once the vessel has sailed, the shipping company will charge a high amendment fee, which may also cause delays in customs clearance at the destination port, with costs borne by the buyer.

Most basic maintenance reminder lights (like for changing the air conditioning filter) can be manually cleared using a combination of steering wheel buttons or through the engineering mode on the central control screen. We will provide internal guidance manuals for these hidden operations to our B2B clients.