If the original owner included the factory slow charger, we will package and ship it together; if it's lost, the platform does not provide it. Note that the factory plug is a Chinese three-prong socket, and an adapter is needed overseas.

The "usage type" section on the vehicle registration certificate has legal validity. Any vehicle that changes from "commercial" to "non-commercial" has a usage intensity far exceeding that of personal vehicles, and we will label these prominently. Such vehicles are usually cheaper but have more severe mechanical wear.

Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.