It rarely happens, but there is a clear mechanism. If the transaction is canceled due to our reasons (such as the vehicle being suddenly seized by judicial authorities during the transfer), we will refund the full deposit you have paid and provide additional compensation according to the penalty clauses in the contract.

Our responsibility ends with delivering the vehicle to the Russian border or Far East port and providing the legal Chinese export documents. The payment of Scrap Tax, application for SBKTS (Vehicle Structure Safety Certificate), and activation of the final e-PTS electronic passport must be fully handled by the Russian buyer and their local customs broker.

For dealers who purchase the same brand models in bulk over a long term, we can coordinate senior technicians domestically to offer paid, regular Zoom video technical Q&A to resolve the issues you encounter locally.