This is a typical case of "secondary damage caused by unprofessional rescue." Many hybrid vehicles require access to "maintenance mode" via engineering computers to allow the water pump to run at full speed for exhaust. We do not bear any moral or financial responsibility for cylinder damage caused by local technicians' misoperation.

Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.

Plan for roughly 25-40% on top of the vehicle price. The main items are: 1. Pre-purchase: deposit (10-30%), third-party inspection fee (100-300 USD). 2. In China: inland trucking to the port, export declaration fees. 3. Shipping: ocean freight (container 20ft usually 1,500-4,000 USD depending on destination), marine insurance (about 0.3-0.5% of car value). 4. In your country: customs duty, VAT/GST, port handling and storage, customs broker, quarantine or pre-shipment inspection if required, registration and plates. Always ask the exporter for an itemized landed-cost estimate for your specific port before paying the deposit, and confirm which Incoterm the quote is based on (FOB, CIF or DDP makes a big difference).