We use quantitative standards. Minor scratches less than 3 cm that do not reach the base coat (which can be polished) are considered normal wear; scratches over 3 cm deep to the base coat or dents larger than 2 cm in diameter will be highlighted in the inspection report's "Appearance Defect Distribution Map" with close-up photos.

The standard set is: 1. Commercial invoice and sales contract - issued by the exporter; the basis for customs valuation. 2. Packing list - exporter; details the vehicle and any spare parts shipped with it. 3. Bill of lading - issued by the shipping line; your proof of ownership of the cargo. Never pay the full balance before receiving at least a copy of it. 4. Certificate of origin - issued by the China Council for the Promotion of International Trade (CCPIT); some countries require it for preferential duty rates. 5. Export customs declaration - Chinese customs; confirms the car was legally exported. 6. Pre-shipment inspection report - issued by companies like Intertek, SGS or the EAA scheme, if your country mandates it. Ask the exporter for scanned copies of all documents before shipping so you or your broker can verify completeness.

If General Average is triggered, all cargo owners must share the rescue costs. If you purchased marine insurance with a "General Average included" clause under CIF terms through us, the insurance company will cover this high shared cost for you; if you are an uninsured FOB buyer, you will need to pay it yourself.