Absolutely not. The aging and cracking of rubber parts are inevitable over time and are a normal manifestation of vehicle depreciation. Our compensation only covers sudden and catastrophic mechanical failures, such as engine cylinder scoring or transmission gear breakage.

A typical transaction has six steps. 1. Selection: you confirm the vehicle through photos, a video walkaround, an inspection report and the VIN. 2. Deposit: most exporters ask 20%-30% to reserve the car. Pay by bank transfer to the company's corporate account, never a personal one. 3. Inspection: an independent pre-shipment inspection verifies the condition; you receive the report before paying the balance. 4. Balance payment: usually due before loading. Request the booking confirmation and container number. 5. Shipping: the exporter sends you the draft bill of lading for checking, then the original documents by courier. 6. Arrival: you clear customs with the invoice, C/O, B/L and inspection certificate, then register the vehicle. Total timeline is usually 2-6 weeks. Use payment methods with recourse (T/T or escrow) and keep every contract and receipt.

Battery health is the single biggest risk when buying a used Chinese EV remotely. Ask for a battery report showing state of health (SOH) and cell voltage balance from the car's BMS or a diagnostic scan — anything below 85% SOH deserves a price reduction or a pass. Check fast-charge counts and whether the pack has warranty remaining; many Chinese EVs carry 8-year/150,000 km battery warranties that may or may not transfer. Verify real-world range from energy consumption history rather than the dashboard estimate. Also confirm the on-board charger works with your country's voltage, and ask whether the connected app and OTA updates will remain accessible in your region before you pay.