Please take timestamped photos and videos at the first opportunity when picking up the car at the destination port (before leaving the port area). We will compare these with the final archived images taken at the Chinese port before shipping. If it is confirmed that we missed reporting it during the pre-shipment inspection, we will provide compensation for parts or labor costs based on the severity of the defect; if it is new physical damage incurred during shipping, the insurance claim process will need to be initiated.

Remote mechanical assessment relies on documented evidence: 1. Cold-start video: Ask for a video of the engine starting from cold — listen for rattles, watch for smoke (blue = oil burning, white = possible head gasket issue). 2. OBD scan: A full diagnostic scan reveals fault codes in the engine, gearbox, and electronics. Request the raw scan report, not a screenshot summary. 3. Service records: Cross-check mileage against maintenance records and inspection stickers; consistent records indicate a cared-for car. 4. Fluid check: Photos of the oil dipstick and coolant color tell a lot — milky oil or rusty coolant are red flags. 5. Test drive video: A short drive video shows gear shifts, braking, and steering behavior. Combine these with the pre-shipment inspection report. A seller who refuses to provide cold-start video or OBD data is a warning sign.

Many connected features are tied to the car's original market. Start with the basics: the infotainment language, navigation maps and voice assistant may only support Chinese, and some systems require a local SIM or account that cannot be transferred to overseas owners. For driver-assistance systems, check whether the model relies on hardware that works without Chinese map data. Lane keeping and adaptive cruise usually work abroad, but map-dependent features like highway pilot may not. Ask the seller to test each key function on video before shipment: boot-up, touchscreen response, app connectivity and over-the-air update status. Also confirm the battery management system and motor controllers have no region locks. Get written confirmation that the features you are paying for are functional in your destination country, and keep that document with the purchase contract.