The platform has strict internal outbound inspections. If buyers need, we can assist you in commissioning an independent third-party evaluation agency (such as Cha Doctor, Dongche Di official testing, etc.) for re-inspection, with costs borne by the buyer. An independent report can provide more credibility for your local resale.
Cross-border after-sales support mainly comes from three channels: 1. Contract terms: Reputable exporters commit in the sales contract to engine and gearbox coverage for 30 days after pickup, excluding wear-and-tear items. Get this in writing before paying. 2. Inspection report: The pre-shipment inspection report is your baseline. If the car arrives with problems that contradict the report (e.g., hidden accident damage not disclosed), you can file a claim against it. 3. Parts supply: For mainstream Chinese brands, spare parts channels exist in Russia, Central Asia, the Gulf, and Africa. Many exporters will help you source and ship parts after delivery. Practical tips: inspect the car on arrival and photograph everything; report any issue in writing within 48 hours; keep all shipping documents. Claims filed weeks later are hard to prove.
A solid contract is your main protection in a cross-border deal. It should specify: 1. Vehicle identification: VIN, year, mileage, trim level, and photos of the actual car appended as an annex — not just「a 2021 Toyota」. 2. Condition guarantees: no accident, no flood or fire damage, no structural repairs, supported by a third-party inspection report referenced in the contract. 3. Price and Incoterm: total amount, currency, the named port, and whether freight and insurance are included. 4. Payment schedule: e.g., 20–30% deposit after contract signing, balance against copy of the Bill of Lading. Avoid 100% upfront. Use T/T to the company's corporate bank account only — never a personal account. 5. Timeline: inspection date, estimated loading date, and latest shipment date, with remedies if delayed. 6. Dispute clause: governing law and arbitration (CIETAC or your local chamber) rather than foreign court litigation. Ask for the contract in English (or bilingual) with the supplier's company chop. A company that refuses a written contract or pushes for full prepayment is a red flag.
