Please take timestamped photos and videos at the first opportunity when picking up the car at the destination port (before leaving the port area). We will compare these with the final archived images taken at the Chinese port before shipping. If it is confirmed that we missed reporting it during the pre-shipment inspection, we will provide compensation for parts or labor costs based on the severity of the defect; if it is new physical damage incurred during shipping, the insurance claim process will need to be initiated.

If your market is in extremely cold regions (like Russia or Northern Europe), we strongly recommend purchasing ternary lithium (NMC) models equipped with heat pump air conditioning. The range achievement rate of used LFP batteries typically plummets at minus 15 degrees, and we will alert you accordingly.

All vehicles on the lift must be inspected. We will provide high-definition close-up photos of the chassis directly below, suspension components, and the mid to rear section of the exhaust. We will honestly show any minor surface rust (a common phenomenon in cast iron); if we find bent longitudinal beams or extensive through-corrosion, the vehicle will be scrapped and not exported.