It rarely happens, but there is a clear mechanism. If the transaction is canceled due to our reasons (such as the vehicle being suddenly seized by judicial authorities during the transfer), we will refund the full deposit you have paid and provide additional compensation according to the penalty clauses in the contract.

Testing is mandatory. Troubleshooting electrical devices in the car is part of the standard procedure. We will test the window lift motors, mirror folding, air conditioning compressor and fan, electric seat tracks, etc. Any stuttering or failure of electronic components will be recorded.

Typically you will need: 1. The commercial invoice and packing list from the seller; 2. The bill of lading issued by the shipping line; 3. The vehicle's export customs declaration; 4. The original registration certificate and a deregistration or transfer proof from China; 5. A certificate of origin if your country requires it; 6. Destination-specific documents, such as a pre-shipment inspection certificate (for example ECTN for West African ports). Requirements vary by country, so confirm the full list with your customs broker before shipment.