We can purchase the hardware (diagnostic device) on your behalf. However, the original online diagnostic accounts (especially those involving anti-theft programming and module matching) have strict domestic IP location and real-name authentication restrictions, making it very difficult to log in stably from overseas for a long time, and we cannot guarantee technical support for this.

It completely falls under force majeure. After the delivery is completed (crossing the ship's rail) under FOB or CIF terms, the seller (us) bears no liability for refunds or compensation due to political risks or legal changes in the destination country that hinder customs clearance or lead to confiscation.

Battery health is the single biggest risk when buying a used Chinese EV remotely. Ask for a battery report showing state of health (SOH) and cell voltage balance from the car's BMS or a diagnostic scan — anything below 85% SOH deserves a price reduction or a pass. Check fast-charge counts and whether the pack has warranty remaining; many Chinese EVs carry 8-year/150,000 km battery warranties that may or may not transfer. Verify real-world range from energy consumption history rather than the dashboard estimate. Also confirm the on-board charger works with your country's voltage, and ask whether the connected app and OTA updates will remain accessible in your region before you pay.